Pick the product first
- Assist: agent setup, connected mailboxes, calendar behavior, routines, skills, and approvals.
- Presence: public profile, website, social publishing, media, and marketing surfaces.
- Marketplace: leads, quotes, messages, contractor profiles, reviews, and customer requests.
- Account: billing, login, user access, API keys, and organization settings.
When to open a support ticket
Open a ticket when the answer depends on your organization, connected account, or a broken workflow. Use the Knowledge Base first for general scope, setup, and troubleshooting.
What to include
- The product area and the account or organization name.
- What you expected to happen and what happened instead.
- The channel involved, such as Google Workspace, Microsoft 365, iMessage, WhatsApp, Marketplace, or Presence social publishing.
- A timestamp and a screenshot or copied error text when available.
