Is this a replacement for Jira?
No. Customers use Boatwork support tickets and Knowledge Base articles. Jira remains the internal engineering tracker and may mirror support tickets behind the scenes.
Can customers see raw Jira tickets?
No. Customer-facing support should stay in Boatwork surfaces. Jira keys are internal tracking references unless support explicitly shares one.
Does email support mean Google Workspace only?
No. The support principle is connected-mailbox first. Current native provider paths include Google Workspace and Microsoft 365.
Can Boatwork publish or send through any channel I name?
No. Channels must be supported, connected, and allowed. The unsupported list is explicit so support does not imply SMS, Slack, Teams, or other unconnected channels.
