Provider-neutral by default
Boatwork email help is about the connected mailbox, not one provider. Google Workspace and Microsoft 365 are both supported native provider paths.
If an instruction is provider-specific, the article names that provider explicitly. Otherwise, treat the behavior as applying to any supported connected mailbox.
What agents can do with email
- Read and classify new mail for needs-attention and awareness workflows.
- Draft replies and follow-ups in the connected mailbox context.
- Send approved messages from the connected mailbox when the workflow allows it.
- Keep replies in-thread when the provider supports the thread context.
Calendar behavior
Calendar-aware workflows use the connected provider path. Visit scheduling can draft travel-aware time options and create the approved invite when the required provider access is connected.
Email channel support
| Name | Scope | Detail |
|---|---|---|
| Connected mailbox | Supported | Agents draft, reply, triage, label, and send through the mailbox connected to the agent. Current native providers are Google Workspace and Microsoft 365. |
| Google Workspace | Supported | Uses Boatwork-managed token minting and native Gmail wrappers, not the third-party Gmail MCP entry. |
| Microsoft 365 | Supported | Uses Microsoft Graph with tenant consent and native wrappers. Email help applies to this provider, not only Google Workspace. |
| Personal Gmail | Not generally supported for Assist email | Consumer Gmail mailboxes are blocked for the Assist email flow until the required Google verification is complete. |
