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Reviewers consistently describe Verizon Connect as a company to avoid at all costs, with multiple customers calling it 'the worst service in the world' and warning others to 'stay far away.' The word that comes up again and again is problems with automatic contract renewals that trap customers into paying for equipment that frequently malfunctions or stops working entirely. As one reviewer put it, their customer service is 'non-existent' with outsourced support staff who provide no real help, and the company refuses to take accountability when their GPS tracking units and electronic logging devices fail. Customers report being charged fees for products they never received and facing huge cancellation penalties even when the service doesn't work as advertised.
Reviews sourced from Google