Security & Data Privacy

Your data stays yours

• Your customer contacts, conversation history, and business data are stored in your Boatwork account only.
• We do not sell or share your data with third parties.
• Your data is never used to train AI models — we use API access to frontier models with data processing agreements in place.

Infrastructure

• Hosted on AWS and Vercel with enterprise-grade infrastructure.
• Data encrypted in transit (TLS) and at rest.
• Access to your account data requires authentication.

AI Model Access

• Boatwork Assist uses leading AI models from multiple providers — including models accessible via OpenAI, Anthropic, Amazon Bedrock, and open-source infrastructure.
• We have data processing agreements with all AI providers.
• Your prompts and responses are not used for model training by these providers under our agreements.

Data Handling

• Customer phone numbers and emails processed through your agent are handled in compliance with applicable privacy laws.
• You control what data your agent has access to.
• You can request data deletion at any time by contacting [email protected].

What we're working toward

Here's what's in progress:

• SOC 2 Type II certification (in progress)
• Formal penetration testing (planned)
• Expanded audit logging for Enterprise customers

Questions?

Contact [email protected] for any security concerns or data requests.