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How our crews kept boil-off in check through a month of port delays
Long anchorages push tank pressure up. Here is how our crews and shore team kept every ship inside its limits.
Boatwork Assist Enterprise
AI agents for your whole operation, run on hardware we manage.
Named AI teammates that work in your operations data, email, meetings and documents. Each one runs on its own machine, keeps your data separate from every other business, and answers to the people you choose.
Your data never trains AI models · Hosted in the US · Fully managed by Boatwork
Your dedicated hardware
AgentSkipper · Online
AI on this machineOpen models
StorageYours only · Encrypted
SWhatsApp
Skipper
Transcript
“Check Vessel 2’s tank pressure and tell me if we need to act before bunkering.”
Sent to Vessel 2’s chief engineer
See it work
Say it once. Your agent does the rest.
Fifteen jobs agents handle, from email and meetings to spreadsheets, invoices and live operations data. A question, a photo or a voice memo is all it takes.
Communication
Office work
Operations
Sits in the meeting. Sends the follow-ups.
SSkipper
Took notes in “Weekly operations review”
Pulled out 3 action items
Weekly operations review42 min
Decisions
- Vessel 2 bunkers Thursday in Singapore
- Order a spare level probe for Vessel 3
Action items
D
Confirm the Thursday bunkering slot
WedL
Order the level probe spare
TodayC
Reminder: pressure-control check
Thu 8:002 follow-ups sent · Reminder set for Thursday
A voice memo becomes a finished email.
SSkipper
0:12
Transcript
Email the chief engineers on all three ships. Bunkering in Singapore moves to Thursday at 8. Keep it short.
Wrote the email
Found the 3 chief engineers in your contacts
ToChief engineers (3)
SubjectSingapore bunkering moves to Thursday 8:00
Hi all,
Bunkering in Singapore moves to Thursday at 8:00 local time. Please plan tank pressure for the later slot.
Thanks,
Sent to 3 chief engineers · You’re copied
Runs the invitations. Chases only the people who haven’t replied.
SSkipper
0:15
Transcript
Send the Port Day invite again, only to people who haven’t answered. One batch at a time so I can check it.
Found 17 people with no reply
Personalized each invite and checked first names
Port Day invitations
Invited48
Replied31
Following up17
A. Reyes · Harbor LogisticsSent
J. Okafor · Gulf Line FerriesSent
M. Chen · Bayline TankersSent
S. Patel · Northport TowingBatch 2
Batch 1 sent · Batch 2 ready for your check
Send a photo. It posts everywhere, after you see it.
SSkipper
Photo
Wrote a caption for each network
Tagged the crew’s company page
Posted to Instagram, Facebook and LinkedIn
Talk it through. Get a finished blog post.
SSkipper
0:24
Transcript
Write a blog post on how our crews kept boil-off in check through a month of port delays. Two short sections. Show me first.
Wrote the post in two sections
Added your photo from last week
Published today at 2:10 PM
Blog post live on your website
Every new lead, in your tracker. Nobody retypes a thing.
SSkipper
Checked the sales inbox: 3 new requests
Added them to the 2026 lead tracker
2026 Lead tracker · October
| Date | Company | Request | Source | |
|---|---|---|---|---|
| Oct 20 | Harbor Logistics | Hull survey, 2 ships | Website | |
| Oct 21 | Gulf Line Ferries | Annual service plan | Referral | |
| Oct 23 | Bayline Tankers | Quote by Friday | New | |
| Oct 23 | Coastal Marine Fuels | Tank inspection | New | |
| Oct 23 | Northport Towing | Engine overhaul | Phone message | New |
3 leads logged · Reminder set for Thursday
Watches for the reply, so you don’t have to.
SSkipper
Watching the Bayline thread
Bayline quote
You asked me to watch for Bayline’s reply
Checked: no reply yet
Reminded you
Sent Bayline a short nudge
Bayline replied: quote approved
Bayline replied · Quote approved
A one-page brief before your call.
SSkipper
Searched the web and the news
Read 14 sources
Bayline Tankers · Call brief
People to know
- Head of fleet operations
- Technical superintendent, LNG ships
- Procurement lead
This year
- Two LNG-fuelled ships delivered
- New maintenance contract out to tender
Worth asking
- Who runs the tender?
- How do they track boil-off today?
14 sources
Brief saved to Drive
A voice memo becomes the board deck.
SSkipper
0:18
Transcript
Make a five-slide deck for Thursday’s board meeting: fleet performance, the boil-off results and next quarter’s plan.
Pulled the numbers from your fleet report
Built 5 slides in your template
Board update · Q4.pptx
Deck saved · Waiting for your review
Snap the paper list. Get the spreadsheet.
SSkipper
Photo of a paper list
Read 12 rows from the photo
Built the spreadsheet with the same columns
Spares count · Vessel 3.xlsx
| Part | Location | On board | Minimum | |
|---|---|---|---|---|
| Level probe | Store 2 | 1 | 1 | |
| Pressure sensor | Store 2 | 2 | 2 | |
| BOG compressor seal kit | Store 1 | 3? | 2 | Check this count |
| Relief valve spring | Store 1 | 4 | 2 | |
| Gas detector head | Store 3 | 1? | 2 | Check this count |
Spreadsheet ready · 2 counts to check
Better photos for your website, in one message.
SSkipper
Photo
Cleaned up light, color and sharpness
BeforeAfterNew photo ready for your homepage
The invoice, like last quarter, without opening QuickBooks.
SSkipper
0:08
Transcript
Send Cape Shipping their third-quarter invoice, same as last quarter. PDF, and copy me.
Found last quarter’s invoice in QuickBooks
Created the Q3 invoice and its PDF
InvoiceInvoice 1042
Cape Shipping
Q3 tank inspection retainer$4,200.00
Gas detector calibration, 3 ships$650.00
Total$4,850.00
PDF attachedSent to [email protected]
Invoice 1042 sent · PDF attached
Ask about a ship. Get the answer from its own data, through SailPlan.
Works with SailPlan vessel telemetrySSkipper
Read Vessel 2’s fuel tank data from SailPlan
Checked the crew’s email and the tank manual
Vessel 2 · LNG fuel tankFrom SailPlan
Tank readingsTank manual, pressure controlCrew email
Tank pressure
Example values
At anchor31 h
Pressure now4.2 barg
Gas useHotel load
Sent to Vessel 2 · Manual steps attached
Watches every ship overnight through SailPlan. Briefs you at 6:00.
Works with SailPlan vessel telemetrySSkipper
Checked 3 ships overnight
Found a stuck sensor on Vessel 3
Fleet briefing · 6:00 AMFrom SailPlan
Normal
Vessel 1
Tank pressure steady at 2.8 barg
Watch
Vessel 2
Pressure rising at anchor, 4.2 barg
Action
Vessel 3
Level probe stuck at 3.0 m for 9 h
Draft for approvalService request · Vessel 3 level probe
- Probe has read a flat 3.0 m since 9:10 PM
- Manual: level probe check, section 6.3
- Spare on board: 1
Service request filed · Vessel 3
Plugs into your own systems. A data hall is just another feed.
SSkipper
Read Hall B from your building system
Hall B · Chiller 2Through MCP
Building systemRack sensors
Chiller 2 Chiller 1
Example values
Row 4 inlets26 °C
IT load1.8 MW
Since1:00 PM
Technician booked · Today 3:30 PM
Boatwork Connectors
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Connect a tool once and your agent works in it: reads, writes, sends and files, inside your own accounts.
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Your agents work it out with each other.
When your company runs several agents, they handle the back-and-forth between them: finding meeting times, collecting sign-offs, passing answers along. With the right permissions they do the same with other companies’ agents. You hear the result once.
Inside your company
You
SkipperOperations
MarinaSales
LedgerFinance
- Agents coordinate by default
- Anyone can switch it off
Another company
TheoHarbor Survey
- Only within the permissions each side sets
- Either side can stop it any time
Find 30 minutes with Dana at Harbor Survey next week for the walkthrough.
- Skipper asked Theo for open times
- Boatwork checked who is asking and what is allowed
- Theo offered 3 times from Dana’s calendar
- Skipper matched them with your calendar
Notice
Booked “Survey walkthrough” with Dana: Tue, 10:00 AM. It’s on your calendar and Dana is invited. Reply undo to cancel.
Find a time
Checks both calendars and books one event
Get a sign-off
Only the person asked can approve
Share after a meeting
Notes and files to everyone who was there
Ask a question
Answered from what the other agent knows
Introductions
Each side hears from its own agent
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Website chat
Your agent answers your website, too.
Put your agent in the chat on your own website. It answers from your site and your files, books calls on your team’s real calendar and takes estimate requests, then tells your team.
OOliviaOnline
Do you have filters for parking-lot storm drains?
Yes. Our catch basin inserts catch oil and debris before it reaches the water. Want a quick call with our sales team? I can book it now.
Thursday afternoon works.
Booked Thursday at 2:00 PM. Your Teams invite is on its way.
Call booked on the sales calendar
Visitor details sent to the sales team
Customer story
Abtech Industries
Abtech Industries runs Olivia, its Boatwork agent, as the chat on its website. Visitors ask about products, and Olivia books the call with Abtech’s sales team.
Visit abtechindustries.comAnswers from your website
And from the files you add, in plain conversation
Books calls and takes requests
On your team’s real calendar, with estimate requests by email
You choose who answers first
A person, the agent, or a person with the agent stepping in when nobody replies
Every chat saved
Your team reads each conversation and gets a summary
Security
How we secure your data
Your business gets its own machines, its own storage and its own cloud identity. Other businesses can’t see any of it, and neither can their agents.
No access across businesses
Another business
Your agent’s own machine
Its own cloud identity
Your own storage
Its own model key
Your business
Your agent’s own machine
Its own cloud identity
Your own storage
Its own model key
Another business
Your agent’s own machine
Its own cloud identity
Your own storage
Its own model key
Boatwork model gateway · Google Cloud, US
Google Vertex AI · Your data never trains the models
Physical isolation Logical isolation
Physical isolation
- Every agent runs on its own machine
- Enterprise agents run on hardware dedicated to your business
- Machines are reached only over our private network
Logical isolation
- Every record belongs to one business
- Each agent’s cloud identity can reach only your storage
- Each agent has its own key to our model gateway
Encrypted, everywhere it’s stored
- Google Cloud and our database provider encrypt all stored data
- We add our own AES-256 encryption for your tool connections
Never used to train AI
- We never use your data to train or fine-tune AI models
- Your agent’s AI runs on Google Cloud’s Vertex AI, under business terms that do not allow training on your data
Short-lived access
- Agents get Microsoft and Google access that lasts about an hour
- Long-lived sign-ins stay on our servers
Your accounts, your sign-in
- Microsoft 365 and Google Workspace connect through your own sign-in app
- Access is granted mailbox by mailbox
People stay in charge
- Every agent has a supervisor, and only people can name one
- Email to outside people goes out when a supervisor asks in their direct chat, or through a routine your team set up
Roles and two-step sign-in
- Owner, Admin, Member and Viewer roles
- Two-step sign-in with an authenticator app, passkey or email code
Only approved people get through
- Your agent answers only approved people on iMessage, Slack and WhatsApp
- Group chats on Slack and WhatsApp are off
Watched and recorded
- Changes to members, supervisors, connections and routines are logged
- An automated review reads agent conversations every hour and alerts our team
How long we keep your data
Agent conversations90 days, then deleted automatically
Meeting recordings30 days, with a 7-day warning and a keep button
Model usage records3 days
Files, notes and meeting summariesUntil you delete them
Machine backupsDaily, kept 14 days
Everything, when you leaveDeleted on your written request
Running a security review?
Enterprise agents come with our security documentation.
- Security overview
- Completed security questionnaire
- Subprocessor list
- Data processing agreement
AI models
Leading AI models, managed for you.
Your agent reaches the world’s leading models through our own model gateway. We pick the right model for each job and add better ones as they arrive, so you never manage a model. Enterprise customers get more say in which cloud and local models run.
SYour agent
Boatwork model gateway
- Google Cloud, US
- Its own key for every agent
- Backup routes stay inside Google Cloud
Google Vertex AIClaude and Gemini
Your dedicated hardwareOpen models
OpenAISearch indexing
AI usage is billed separately.
Ways to run
Three ways to run. We manage all of them.
We own and run the hardware. You never manage a server.
Just need one agent? Start with Boatwork Assist →
Cloud agent
- Its own virtual machine on Google Cloud in the US
- Reached by email, Slack, WhatsApp and your website chat
macOS agent
- A Mac we host and manage for that agent
- Reached by iMessage
Enterprise agent
- A Mac dedicated to your business: a Mac mini or a Mac Studio, sized to your work
- More say in which models run: cloud models, plus open models on that machine so selected data stays on it
- Priority support and our security documentation
Which agent is right for you?
| Cloud agent | macOS agent | Enterprise agent | |
|---|---|---|---|
| Where it runs | Its own virtual machine on Google Cloud, in the US | A Mac we host for that agent | A Mac dedicated to your business: a Mac mini or a Mac Studio, sized to your work |
| How your team reaches it | Email, Slack, WhatsApp and website chat | Email, Slack, iMessage and website chat | Email, Slack, iMessage and website chat |
| AI models | Leading cloud models, chosen by us for each job | Leading cloud models, chosen by us for each job | More say in which models run: cloud models, plus open models on your own machine |
| AI usage | Billed separately | Billed separately | Billed separately |
| Custom work | — | — | Custom rules, routines and integrations built for your operation |
| Local AI setup | — | — | We set up local AI for your use cases and keep it running |
| Support | The Support Center and email | The Support Center and email | Priority support through the Support Center and email |
| Security documentation | — | — | Included |
| Best for | Teams that work in email, Slack and WhatsApp | Teams that live in iMessage | Operations with several agents, sensitive data or a security review |
Cloud agent
- Where it runs
- Its own virtual machine on Google Cloud, in the US
- How your team reaches it
- Email, Slack, WhatsApp and website chat
- AI models
- Leading cloud models, chosen by us for each job
- AI usage
- Billed separately
- Support
- The Support Center and email
- Best for
- Teams that work in email, Slack and WhatsApp
macOS agent
- Where it runs
- A Mac we host for that agent
- How your team reaches it
- Email, Slack, iMessage and website chat
- AI models
- Leading cloud models, chosen by us for each job
- AI usage
- Billed separately
- Support
- The Support Center and email
- Best for
- Teams that live in iMessage
Enterprise agent
- Where it runs
- A Mac dedicated to your business: a Mac mini or a Mac Studio, sized to your work
- How your team reaches it
- Email, Slack, iMessage and website chat
- AI models
- More say in which models run: cloud models, plus open models on your own machine
- AI usage
- Billed separately
- Custom work
- Custom rules, routines and integrations built for your operation
- Local AI setup
- We set up local AI for your use cases and keep it running
- Support
- Priority support through the Support Center and email
- Security documentation
- Included
- Best for
- Operations with several agents, sensitive data or a security review
Support
A real team behind every agent.
Priority support
Through the Support Center and email
The Support Center
Open a request or search the help library, any time
Onboarding workshop
Persona, training and channels, set up with your team
Watched around the clock
We monitor every agent and fix problems fast
Frequently asked questions.
What’s the difference between an Enterprise agent and a regular agent?
A regular agent runs on our cloud, or on a Mac we host for it, and uses the cloud models we choose for each job. An Enterprise agent runs on a Mac dedicated to your business, sized to your work. You get more say in which models run, in the cloud and on that machine, custom rules and integrations built for your operation, priority support and our security documentation.
Which AI model will our agent use?
We choose the right model for each job from the models listed on this page and add better ones as they arrive, so you never have to manage a model. Enterprise customers get more say in which cloud and local models run. AI usage is billed separately.
Do you use our data to train AI models?
No. We never use your data to train or fine-tune AI models. Your agent’s AI runs on Google Cloud’s Vertex AI, under business terms that do not allow your data to be used to train the models.
Where is our data kept?
In the United States, on Google Cloud and with our database provider. Your business has its own storage, and each agent has its own machine and its own cloud identity.
Which AI models can run on our own hardware?
Open models you choose, as long as they fit the machine. We size the hardware to the work, from a Mac mini to a Mac Studio, set up the models for your use cases and keep them running.
How do people reach the agent?
Your team reaches it on WhatsApp, iMessage, Slack or email. Customers reach it by email and your website chat. It joins Google Meet, Zoom and Microsoft Teams meetings to take notes.
What support do we get?
Priority support through the Support Center and email, and a team that monitors every agent around the clock.
Does the agent learn how we work?
Yes. It keeps standing rules in your supervisor’s own words and writes down lessons from your corrections, so the next call reflects them.
Can we connect our own tools?
Yes. Beyond the built-in connectors, your agent can use any MCP server you run, from ship telemetry to building systems to ERP. A person on your team switches each one on.
What do we get for a security review?
Our security documentation: a security overview, a completed security questionnaire, our subprocessor list and a data processing agreement. It comes with Enterprise agents.
Talk to us about Enterprise
Pick a time. We’ll walk through your workflows, your security review and how your agents would run.
Andi · Boatwork
30‑minute call
30 min
Phone or video call
Eastern Time (UTC−4)
Pick a time that works. Andi will confirm by email and send a calendar invite.
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